FAQ

Frequently Asked Questions (FAQ)

Shipping Information

What are the shipping options and delivery times?

We offer fast shipping on all orders.

Order Processing Time: 24–48 hours
Estimated Delivery Time: 8–14 business days
Tracking Information: Provided via email once your order has shipped

Delivery times may vary depending on your location and local courier services.

Buyer Protection

Do you offer a purchase guarantee?

Yes.

Your satisfaction is important to us. If there is an issue with your order or if the product arrives damaged or defective, please contact our support team.

We will work with you to find a suitable solution, which may include:

Product replacement
Store credit
Refund (where applicable under our policy)

Payment Options

What payment methods do you accept?

We accept a variety of secure payment methods, including:

Credit & Debit Cards
PayPal
Shop Pay
Apple Pay
Google Pay
Other locally available payment methods

Available payment options will be displayed during checkout.

Returns & Refunds

How do returns and refunds work?

Our Returns & Refund Policy is available on our website.

If you are not satisfied with your purchase, please contact our support team and follow the return instructions provided.

Once your return has been received and approved, we will process your refund as quickly as possible.

Please note that return shipping costs are the responsibility of the customer unless otherwise required by law.

Address Corrections

I entered the wrong shipping address. What should I do?

Please contact us immediately after placing your order.

If your order has not yet been processed, we may be able to update your shipping address.

If the order has already been shipped, we may need to wait until the package is returned before arranging reshipment.

Tracking Shows Delivered, But I Haven’t Received My Package

My tracking says "Delivered" but my order is missing. What should I do?

If your tracking information shows your package as delivered but you have not received it, please follow these steps:

Verify Your Shipping Address

Double-check that the shipping address entered during checkout is accurate and complete.

Check Nearby Locations

Please check:

Household members
Neighbours
Building management
Reception desk
Mail room
Safe places around your property

Couriers sometimes leave packages in secure locations.

Contact The Courier

If the package cannot be located, please contact the courier directly and request:

A delivery investigation
A non-delivery confirmation
A claim report

Once you receive documentation from the courier, please forward it to our support team so we can assist further.

Replacement Option

To avoid lengthy courier investigations, we may offer a replacement shipment.

In these situations:

Cevar will cover the cost of the product
The customer may only be responsible for the reshipping fee

Replacement options are evaluated on a case-by-case basis.

Career Opportunities

Is Cevar hiring?

We are always interested in connecting with talented and passionate individuals.

If you are interested in joining our team, please send your resume and introduction to:

📧 support@cevar.com

Website Legitimacy

Is Cevar a legitimate company?

Absolutely.

We understand that online shopping requires trust, and we are committed to providing a safe, secure, and transparent shopping experience.

Why Customers Trust Cevar

✅ Clear Mission

Our goal is simple: create skincare solutions that help people feel confident in their skin.

✅ Secure Payments

We use industry-standard encryption and secure payment providers to protect your information.

✅ Real Customer Support

Our support team is available to assist with any questions before or after your purchase.

✅ Transparent Policies

Our shipping, returns, refund, and subscription policies are clearly outlined on our website.

✅ Authentic Product Information

We provide detailed product descriptions, usage instructions, and product imagery so you can make informed decisions.

✅ Privacy Protection

Your personal information is handled securely and in accordance with our Privacy Policy.

✅ Customer-First Approach

We are committed to delivering a positive customer experience and helping resolve issues fairly and promptly.

Contact Us

Need Help?

Our customer support team is here to assist you.